Reference

What You Agree To When You Open an Account

These terms set out the rules that apply to your hbajje account — how it works, what you can do with it, and what we expect from you.

bKash, Nagad, Rocket acceptedAccount holder must be of legal age in their regionOne account per personEligibility subject to local lawTerms apply from registration
hbajje What You Agree To When You Open an Account
TERMS CONTACT

Where to Send Your Terms Questions

If something in these terms is unclear, or if you believe a term has been applied incorrectly to your account, reach out to us directly. Our support team handles account and policy questions and can clarify how a specific rule applies to your situation. We do not resolve disputes through third-party forums — all queries related to these terms go through our official channels.

Live Chat Start a chat from any page on the site. Our team reads every message and can address account-specific terms questions during staffed hours.
Email Support Write to our support address for detailed terms queries. Include your account reference so we can pull the right record and reply accurately.
Account Help Centre Log in and open the Help section to find answers to common terms questions, including wallet policy, account limits and conduct rules.
HOW WE OPERATE

Inside hbajje Account and Policy Standards

We keep these terms short and plain so you know exactly what they mean. Account security, wallet handling, conduct rules and data retention all sit inside this framework. If you ever need to see what version of the terms you accepted, you can request that through support.

Account Security Your account is protected by a password and OTP verification. Never share your login. If you suspect unauthorised access, contact support immediately to lock the account.
Wallet Conduct Only use a bKash, Nagad or Rocket account that belongs to you. Funding your account from a wallet registered to another person violates these terms and may result in account suspension.
Data Retention We retain account records, transaction logs and the version of terms you agreed to. You can request a copy of your data by contacting our support team with your account reference.
Requesting Changes You may request corrections to your account data at any time. Submit the request via email support with your registered mobile number and account ID for verification.

Common Questions About These Terms

These questions come up often. If yours is not here, use the live chat or email channel to get a direct answer from our team.

Yes. The same terms apply regardless of which local wallet you use. Depositing via bKash, Nagad or Rocket all fall under the same account agreement from the moment your account is created.

We can update the terms at any time, but the revised version is noted on this page. Continuing to use your account after a change means you have accepted the updated terms.

Close your account and withdraw your remaining balance before the updated terms take effect. Using your account after the revision date is treated as acceptance of the new version.

Eligibility and access depend on your local law and the region you are in. We do not make that determination for you. Check what applies in your area before creating an account.

No. You must only use a wallet registered in your own name. Using another person's bKash, Nagad or Rocket account to fund yours is a breach of these terms and may result in suspension.

Contact our support team by email with your account reference and registered mobile number. We keep a record of the version accepted at the time of registration and can send it to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.