Reference

How hbajje Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and move through the lobby.

Data collected at account openingbKash, Nagad, Rocket payment dataYour right to access or deleteSecure account storageContact us to update records

Explore the Lobby Read FAQ

Data We Collect and Why We Keep It

hbajje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and the payment details you use — including your bKash, Nagad or Rocket wallet number — so we can process deposits and withdrawals correctly. We also log device identifiers and IP addresses to detect unusual

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login attempts and protect your account from unauthorised access. Session data, including pages visited and actions taken in the lobby, is stored to improve how the platform performs on mobile. We do not sell your personal data to third parties. Payment transaction records are kept for
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as long as required by applicable financial compliance obligations in the regions where we operate. If you close your account, we retain only the minimum records needed to satisfy those obligations. Data relating to your wallet — bKash, Nagad or Rocket — is used solely to
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match deposits and withdrawals to your account and is not shared with advertisers. Any third-party service providers we engage, such as payment processors, are contractually bound to handle your data only for the purpose we specify. Availability of our service, and the specific data obligations that
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apply to you, depend on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or find out exactly what we hold on your account, our support team handles privacy requests directly. You can reach us through live chat in the lobby, by email, or through the account help section on your profile page. We aim to respond to all data requests within a reasonable period — complex requests may take a little longer, and we will keep you updated.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so your bKash, Nagad or Rocket wallet details are never exposed in plain text. Cookies on our platform serve two purposes — keeping your session active after login and measuring which parts of the lobby you use most, so we can improve the experience. You can manage non-essential cookies through your browser settings at any time. We review data retention schedules periodically and remove records that no longer serve a compliance or security purpose.

Encrypted Storage All account data, including wallet numbers for bKash, Nagad and Rocket, is encrypted at rest. No payment detail is stored in a readable plain-text format on our servers.

Cookie Management Session cookies keep you logged in across pages. Analytics cookies track lobby behaviour in aggregate only — you can disable non-essential ones in your browser without losing account access.

Retention Policy We keep your data only as long as your account is active or as required by applicable financial obligations. When those periods end, records are deleted or anonymised.

Data Request Response Submit a request via live chat or email and we will confirm receipt, tell you what we hold, and action any correction or deletion that falls within your rights under applicable law.

Common Questions About Your Privacy on hbajje

These are the questions we hear most often about how your personal data is handled, what rights you hold, and how to act on them. If your question is not here, use the live chat or email path described in the support section above.

We collect your name, email, phone number and the wallet identifier you register — bKash, Nagad or Rocket. Device and session data is also logged for security purposes.

No. Your wallet number is used only to match your deposits and withdrawals to your account. It is not passed to advertisers or unrelated third parties.

Log in, go to account settings, and use the data request option. Alternatively, contact us via live chat or email — include your registered phone number for faster verification.

Yes. Submit a deletion request through live chat or email. We will remove data that is no longer required, keeping only what financial compliance obligations in your eligible region require.

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can disable non-essential cookies in your browser without losing account access.

Data is kept while your account is active and for as long as applicable financial obligations require after closure. Once those periods pass, records are deleted or anonymised.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hbajje Handles Your Personal Data

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on hbajje

01 What personal data does hbajje collect when I open an account?

02 Is my bKash or Nagad wallet number shared with anyone?

03 How do I request a copy of the data hbajje holds on me?

04 Can I ask hbajje to delete my personal data?

05 Does hbajje use cookies, and can I turn them off?

06 How long does hbajje keep my account and payment data?

Privacy Policy

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