Verify Your hbajje Account
Verification is how we protect your balance from unauthorised withdrawal requests. It is a one-time process — once your documents are on file, you will not need to repeat it. We ask for a copy of a valid national ID and a screenshot or statement confirming the mobile wallet number you use for deposits. Upload both through the verification section inside your
account settings. Our team checks them and marks your account verified. If anything is unclear or a document is unreadable, we will ask you to resubmit via support rather than leave your account stuck waiting. A verified account also removes payout holds that would otherwise apply.
- Gather your documents — Prepare a clear photo of your national ID and a wallet screenshot or statement showing your registered bKash, Nagad or Rocket number.
- Upload through account settings — Go to account settings, open the verification section and upload both documents. Accepted formats include JPG and PDF.
- Wait for the review — Our team checks your submission. You will see the verified status update inside your account once the review passes.
- Withdrawals unlocked — A verified account removes standard payout holds. All future withdrawals to your registered wallet proceed without extra document checks.